Privacy Policy
Autify Provider
Autify Provider (“Autify”, “we”, “us”, “our”) is the partner app for car service businesses on Autify - On Demand Services. It lets service providers in Perth, Western Australia list their services, receive and manage bookings, and track their earnings. We handle your personal and business information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. By using Autify Provider, you agree to this policy.
1. Information We Collect
Information you give us
- Account and business details: your name, business name, email address, phone number and business address.
- Verification details: documents or information we need to verify your business, such as an ABN or licence details.
- Service listings: service names, descriptions, photos of your work, prices, discounts, promo codes, durations and team size.
- Availability: the time slots you set for bookings.
- Staff details: names and contact details of staff members you add to your account.
- Payout details: the bank or payment details you give us so we can pay your earnings and process withdrawal requests.
- Messages you send to customers through in-app chat.
- Records of cash payments you collect for jobs paid in person.
Information collected automatically
- Location, only if you give permission, so we can show your business to nearby customers and set your service location.
- Device information such as model, operating system, app version and notification token.
- Usage and crash data to help us fix and improve the app.
Information about customers
When a customer books your service, we share the booking details you need to complete the job (see section 3). These details may include the customer’s name, phone number, service address, vehicle and notes.
2. How We Use Your Information
- To create and manage your provider account and verify your business.
- To show your business and services to customers.
- To send you booking requests and manage your bookings, schedule and staff.
- To enable chat and calls between you and customers.
- To calculate your earnings, process payments and withdrawals, and keep settlement records.
- To send booking updates and notifications.
- To provide support, prevent fraud and keep the Service safe.
- To improve the Service and meet legal and tax obligations.
We do not sell your personal information.
3. Who We Share Information With
- Customers: your business name, profile, services, prices, photos, reviews and distance from them are visible to customers. When you accept a booking, the customer can see your contact details so you can complete the job.
- Payment processors: secure third-party gateways and banks that process payments and payouts. We do not store full card details.
- Technology providers: such as Google (Firebase for login and notifications, Google Maps for location) and our hosting provider.
- Advertising partners: Google AdMob, as described in section 5.
- Authorities or legal advisers: where the law requires it or to protect rights and safety.
- A new owner: if Autify is sold or merged.
4. Overseas Storage
Some of our technology providers, such as Google, may store or process data outside Australia. We take reasonable steps to keep your information protected.
5. Advertising
We use Google AdMob to show ads in the app. AdMob may use your device’s advertising ID and similar data to show and measure ads. You can reset your advertising ID or opt out of ad personalisation in your device settings. For more information, see Google’s Privacy Policy at policies.google.com/privacy.
6. Device Permissions
The app may ask for access to your location, camera or photos (to add photos of your work and services), and notifications. You can change these at any time in your device settings, but some features may stop working.
7. Data Security
We use reasonable safeguards such as encrypted connections (HTTPS) and access controls. No system is completely secure, so we cannot guarantee absolute security. Please keep your login details private.
8. How Long We Keep Your Information
We keep your information while your account is active and as long as needed to provide the Service, resolve disputes and meet legal, accounting and tax obligations. After that, we delete or de-identify it.
9. Delete Your Account and Data
You can delete your Autify Provider account and personal data at any time.
Delete from the app
- Open the Autify Provider app and log in.
- Open the Menu.
- Tap Delete Account and confirm.
Can’t access the app?
Email autifyaustralia@gmail.com from the email address linked to your account with the subject Delete My Provider Account, and include your name, business name and registered phone number. You can also call us on +61 434 721 190. We will process your request within 30 days.
What happens when you delete your account
- Your account, business profile, service listings, photos, staff records and chat messages are deleted.
- Any unpaid earnings will be settled to you before deletion, where possible.
- Some records, such as booking, payment, payout and tax records, may be kept for as long as the law requires, and are deleted after that.
- Deleted accounts cannot be recovered.
10. Your Rights
You can ask to access or correct the personal information we hold about you at any time. Contact us using the details below.
11. Third-Party Links
The Service may link to other websites. We are not responsible for their privacy practices.
12. Changes to This Policy
We may update this policy from time to time. The new version will be posted in the app and on our website with an updated date.
13. Contact Us
Autify - On Demand Services
Email: autifyaustralia@gmail.com
Phone: +61 434 721 190